Shipping policy

Shipping Policy
Last updated: September 17, 2026

One Percent Syndicate (“OPS,” “we,” “us,” or “our”) ships orders placed through onepercentsyndicate.com using third-party production, fulfillment, and carrier services.

Order processing
Some OPS products are produced or decorated after an order is placed. Processing time is separate from carrier transit time. Any processing or delivery estimate shown on the storefront, at checkout, or in an order confirmation is an estimate unless we expressly state otherwise.
Processing may take longer during launches, high-volume periods, holidays, supplier delays, or circumstances outside our reasonable control.

Shipping rates and destinations
Available shipping methods, destinations, and charges are shown at checkout when applicable. Shipping rates may vary based on destination, package weight, order contents, and carrier service.
We may limit shipping to certain destinations where reliable fulfillment or carrier service is not available.

Tracking
Tracking information will be provided when available after an order has been shipped. Carrier scans and tracking updates may occasionally be delayed.

Addresses
Customers are responsible for providing a complete and accurate shipping address. If you notice an address error after placing an order, contact us as soon as possible at vawzen@onepercentsyndicate.com. We cannot guarantee that an address can be changed once production or fulfillment has begun.
Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

International orders, duties, and taxes
International shipments may be subject to customs processing, import duties, taxes, brokerage, or other charges depending on the destination and shipping method. Where these charges are not collected at checkout or prepaid as part of the shipping service, they may be payable by the recipient.
Customs processing can also affect delivery times.

Delays, lost packages, and delivery issues
Carrier delays can occur because of weather, customs, service interruptions, incorrect addresses, or other events outside our control. If tracking shows an unusual delay or a package appears lost, contact us and we will help review the shipment with the carrier or fulfillment provider.
A delivery scan does not always mean the package was handed directly to the recipient. Before reporting a delivered package as missing, please check the delivery area, household members, neighbours where appropriate, and any carrier delivery notice.

Damaged, defective, or incorrect items
If an item arrives damaged, defective, misprinted, or incorrect, contact us promptly with your order number and clear photos. We will review the issue in accordance with our Refund Policy and applicable consumer-protection law.

Split shipments
Some orders may arrive in more than one package if products are fulfilled separately. When available, separate tracking information will be provided for each shipment.

Contact
For shipping questions, contact One Percent Syndicate at vawzen@onepercentsyndicate.com.